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Dear valued customers.
The ongoing outbreak of the Coronavirus 2019 (COVID-19) was recently declared a pandemic by the World Health Organization (WHO). The President and the Governor of California have declared a national and state emergency.
Although the situation continues to evolve rapidly, we still remain fully committed to fulfilling all of our customer's orders in a safe, diligent, and responsible manner under the current circumstances. We must recognize, however, there is a strong likelihood that we will encounter certain delays as a result of this pandemic with our office being closed until further notice by the Governor of California.
We anticipate our office will be closed and productivity will be negatively impacted by the cumulative effect of this outbreak. Potential impacts may include, labor shortages, product shortages, and delays in transit times with shipping carriers. We are, however, continuously monitoring how long the mandatory shut down may take place, and how soon we may be able to get back to our normal operation to serve all of our customers needs.
Please consider this correspondence to be our formal notice of potential delays to our performance through no fault of our own and that is beyond our control, including, but not limited to, changed conditions, suspension of work, constructive change, by force, an act of God, etc.
EXOOTER USA hereby reserves all rights it may have under our contract and applicable law to protect its legal and commercial interests, including without limitation the right to seek an extension of time.
We will, however, continue to ship all orders the same business day as promised, and forward all customer messages to representatives so that they are informed of all customer requests. We would like to thank you for your understanding of these delays and their effects on our company.
━ Director of Operations ━