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Our return policy is simple, and would like to assure all of our customers to purchase our products with confidence. ¹ We offer our customers thirty (30) day return and one hundred (100) percent (%) money back guarantee with NO restocking fee's towards your return on all unused merchandise in resalable condition from the time of delivery. ² All returned merchandise for refunds or exchanges, must first be packed in its original boxes and returned back to our warehouse within thirty (30) days of delivery, prior to any exchanges or refunds. ³ All returned merchandise for refunds or exchanges, are subject to return shipping charges paid by our customers in unused and resalable condition. ⁴ Damaged merchandise during transit are granted an exchange free of charge, after a damage claim have been fully completed with shipping carrier. ⁵ Claims for missing parts must be made within ten (10) days of delivery date, but not limited to free parts request under our warranty depending on the availability. ⁶ Pictures are required for transit damages to complete our claim with the shipping carrier. ⁷ Refused shipments are subject to $25.00 return service fee charged by carrier. ⁸ If in the event, we receive your return in used condition, we will then deduct a disposal fee of $2.00 per pound from the purchase price of your return. Since our inventory is limited, please be sure to return your purchase in NEW condition to avoid disposal fee, as well as to allow someone else to enjoy the scooter. Please note, returns are never sold as NEW, but sold as an "Open Box" at drastic discounted price to our customers if returned in NEW condition. Otherwise, we have no choice but to dispose the item if returned in USED condition.